Customer Assistance Program (CAP)

What is it?

The Customer Assistance Program (CAP) is a low-income assistance program for qualifying residential customers. Per the program guidelines, a customer is defined as the owner-of-record of a parcel served by water or sewer connection. The amount of the discount is 20% of the standard residential sewer and water rate. Qualifying customers will receive their discount as a credit to their quarterly utility bill. Please visit the Customer Service Department webpage to view program specifics and to download an application.

Program success

The program has been well received and currently has 299 participants.

Helping Hands Outreach

What is it?

Emergency assistance program to customers who need help in paying their water and/or sewer bill but are ineligible for, or have exhausted, all other available financial assistance sources.

Program Success

  • Over $ 50,000 in assistance
  • Totally voluntary program. You can contribute.
  • No administrative overhead - 100% to recipients
  • For information, call (530) 642-4000 or email billing@eid.org