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Financial Assistance Programs

Customer Assistance Program (CAP)

What is it?

The Customer Assistance Program (CAP) is a low-income assistance program for qualifying residential customers. Per the program guidelines, a customer is defined as the owner-of-record of a parcel served by water or sewer connection. The amount of the discount is 25% of the standard residential sewer and water rate. Qualifying customers will receive their discount as a credit to their quarterly utility bill. Please visit the Customer Service Department webpage to view program specifics and to download an application.

Program success

The program has been well received and currently has 400 participants.

Helping Hands Outreach

What is it?

Emergency assistance program to customers who need help in paying their water and/or sewer bill but are ineligible for, or have exhausted, all other available financial assistance sources.

Program Success

  • Over $ 50,000 in assistance
  • Totally voluntary program. You can contribute.
  • No administrative overhead - 100% to recipients

El Dorado County Low Income Household Water Assistance Program

The El Dorado County Low Income Household Water Assistance Program can assist you in paying off your past due water and wastewater bills. Eligible applications must come from El Dorado County residents who are past due on their water bill and meet the income guidelines or currently be receiving CalWorks, CalFresh and/or LILHEAP. To apply, you need to provide a past due water bill, proof of income for all household members 18 or older, government issued ID, and proof of citizenship. For more information or to apply, call 530-621-6150 or click here.

COVID-19 Rate Relief Program

The COVID-19 Rate Relief Program issues a 50% account credit to one quarterly sewer bill for South Tahoe Public Utility District (District) customers whose primary residence or business are within the District’s service area and are facing financial hardship due to the COVID-19 pandemic. Applications are due October 30, 2020. Click here to learn more.