24/7 SERVICE: (530) 544-6474

Financial Assistance Programs

Customer Assistance Program (CAP)

What is it?

The Customer Assistance Program (CAP) is a low-income assistance program for qualifying residential customers. Per the program guidelines, a customer is defined as the owner-of-record of a parcel served by water or sewer connection. The amount of the discount is 25% of the standard residential sewer and water rate. Qualifying customers will receive their discount as a credit to their monthly utility bill.

How to Apply

The program has been well received and currently has over 350 participants. To apply for the program, please complete the application form linked below and return it to the Customer Service department. The program requirements and additional details are listed on the application form below.

Helping Hands Outreach

What is it?

Helping Hands is an emergency assistance program for customers who need help paying their water and/or sewer bill but are ineligible for, or have exhausted, all other available financial assistance sources.

Program Success

  • Over $ 50,000 in assistance
  • Totally funded by voluntary donations. You can contribute.
  • No administrative overhead - 100% to recipients
  • To apply: please contact Customer Service at 530-544-6474 or by emailing cs@stpud.us