Customer Assistance Program (CAP)
What is it?
The Customer Assistance Program (CAP) is a low-income assistance program for qualifying residential customers. Per the program guidelines, a customer is defined as the owner-of-record of a parcel served by water or sewer connection. The amount of the discount is 25% of the standard residential sewer and water rate. Qualifying customers will receive their discount as a credit to their quarterly utility bill. Please visit the Customer Service Department webpage to view program specifics and to download an application.
The program has been well received and currently has 400 participants.
Helping Hands Outreach
What is it?
Emergency assistance program to customers who need help in paying their water and/or sewer bill but are ineligible for, or have exhausted, all other available financial assistance sources.
- Over $ 50,000 in assistance
- Totally voluntary program. You can contribute.
- No administrative overhead - 100% to recipients
COVID-19 Rate Relief Program
The COVID-19 Rate Relief Program issues a 50% account credit to one quarterly sewer bill for South Tahoe Public Utility District (District) customers whose primary residence or business are within the District’s service area and are facing financial hardship due to the COVID-19 pandemic. Applications are due October 30, 2020. Click here to learn more.