Customers are encouraged to install private Customer Service Valves on their water service lines. In the event of a plumbing emergency, a private shut-off valve will allow you to quickly shut off the water supply and avoid costly water damage to your home. For easy access during the winter, it is recommended that the valve standpipe be at least six inches above grade and capped.
To have District staff turn water off/on at the meter, a $75 minimum fee, or actual time and materials if more than $75, will be assessed to the customer’s account during regular working hours (Monday-Friday, 7:30am – 5:30pm). If a customer requests water off and then requests water on again within 5 business days, there will be no charge for the water on call. If a customer can provide documentation that they are installing or repairing their own shut-off valve, a total of $75 will be waived.
After hours and weekend service calls will incur a $190 minimum fee, or actual time and materials if more than $190. Holiday service calls will incur a $240 minimum fee, or actual time and materials if more than $240.
Call USA (Underground Service Alert) at 811 or visit www.811express.com at least 48 hours before you begin to dig or excavate on your property. The utility and phone lines will be marked where they enter your property. This marking of lines is offered at no cost and could save you loss of service and thousands of dollars in repair costs.
All construction plans for properties located within District boundaries require South Tahoe Public Utility District review and approval stamp. You will need to bring the following documents with your plans.
Residential remodels and additions also require a plan review and any applicable fees paid. Commercial development requires a higher level of plan review and must be reviewed by District inspectors. The earlier the District staff can review and comment on preliminary plans, the better able we are to expedite and simplify the final approval of plans. Please allow a minimum of two weeks for commercial plan review.