Customer Service Manager

Job Summary

Under the general direction of the Chief Financial Officer, the Customer Service Manager plans, organizes, directs, and coordinates the Customer Service Department, including customer relations, enforcing and maintaining the District’s Administrative Code, utility service charge billings and collections, supervising and administering the District’s water conservation efforts, issuing sewer and water permits, supervising inspection of new or existing connections, reviews and approves residential and commercial plans, enforces the Uniform Plumbing Code, and manages District’s liability claims.

Job Physical Requirements Analysis

Job Specific Body Movements	Occasionally 1/3 of time or less	Frequently 1/3 – 2/3 of time	Continuously More than 2/3 of time
Sitting			80% of day
Standing	10% of day
Walking	10% of day
Driving	1% of day
Hearing			100% of day
Speaking		50% of day
Lifting 1-20 lbs		X
Lifting 20-50 lbs	X
Lifting 50+ lbs	N/A
Working/reaching above shoulder	X
Working w/arms extended @ shoulder level	X
Working with body bent over at waist	X
Working in kneeling position	N/A
Crawling	N/A
Climbing stairs	X
Climbing ladder	N/A
Major Hand	X
Pulling	X
Pushing	X
Fine Manipulation		X
Typing/Keyboard		X
Writing		X
Simple Grasping		X
Filing		X
Power Grip	N/A
Tools	N/A
Equipment	N/A
Hand Twisting	X
Folding	X

Height from Floor of Objects to Be Reached or Worked On:

Object	Height
Front Counter	43”
Highest Shelf	70”
Desks	26”
Shelves in storage room	78”

Equipment Used

Personal computer, printer, scanner, calculator, copy machine, postage machine, fax machine, vehicles, cameras, and a variety of presentation equipment.

Working Conditions

Main environment is that of an indoor office with some exposure to unpleasant wastewater treatment odors. Occasionally out in the field (streets, businesses of community, etc).