Customer Service Manager

Department:Customer Service
Approved STPUD:RHS
Approved MGMT GRP:PS

Job Summary

Under the general direction of the Chief Financial Officer, the Customer Service Manager plans, organizes, directs, and coordinates the Customer Service Department, including customer relations, enforcing and maintaining the District’s Administrative Code, utility service charge billings and collections, supervising and administering the District’s water conservation efforts, issuing sewer and water permits, supervising inspection of new or existing connections, reviews and approves residential and commercial plans, enforces the Uniform Plumbing Code, and manages District’s liability claims.

Job Physical Requirements Analysis

Job Specific Body Movements Occasionally
1/3 of time or less
1/3 – 2/3 of time
More than 2/3 of time
Sitting  80% of day
Standing10% of day  
Walking10% of day  
Driving1% of day  
Hearing  100% of day
Speaking 50% of day 
Lifting 1-20 lbs X 
Lifting 20-50 lbsX  
Lifting 50+ lbsN/A  
Working/reaching above shoulderX  
Working w/arms extended @ shoulder levelX  
Working with body bent over at waistX  
Working in kneeling positionN/A  
Climbing stairsX  
Climbing ladderN/A  
Major HandX  
Fine Manipulation X 
Typing/Keyboard X 
Writing X 
Simple Grasping X 
Filing X 
Power GripN/A  
Hand TwistingX  

Height from Floor of Objects to Be Reached or Worked On:

Object Height
Front Counter43”
Highest Shelf70”
Shelves in storage room78”

Equipment Used

Personal computer, printer, scanner, calculator, copy machine, postage machine, fax machine, vehicles, cameras, and a variety of presentation equipment.

Working Conditions

Main environment is that of an indoor office with some exposure to unpleasant wastewater treatment odors. Occasionally out in the field (streets, businesses of community, etc).