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Customer Service Representative I

Department:Customer Service
Updated:1/18/12
Effective:1/1/12
Approved STPUD:NH
Approved LOCAL 39:CS

Job Summary

This is an entry level position, which under the direction of the Customer Service Supervisor, or the Customer Service Manager, performs a variety of tasks related to customer service. Additional responsibility for this position will be added over the course of a two-year period and continuing, so as to allow advancement within the department.

Job Physical Requirements Analysis

Job Specific Body Movements Occasionally
1/3 of time or less
Frequently
1/3 – 2/3 of time
Continuously
More than 2/3 of time
Sitting 60% of day 
Standing30% of day  
Walking 40% of day 
Driving20% of day  
Hearing  100% of day
Speaking  100% of day
Lifting 1-20 lbs X 
Lifting 20-50 lbsX  
Lifting 50+ lbsX  
Working/reaching above shoulderX  
Working w/arms extended @ shoulder level  X
Working with body bent over at waistX  
Working in kneeling positionX  
CrawlingX  
Climbing stairs X 
Climbing ladderX  
Major HandX  
PullingX  
PushingX  
Fine Manipulation  X
Typing/Keyboard  X
Writing  X
Simple Grasping  X
Filing  X
Power GripX  
ToolsX  
Equipment X 
Hand Twisting X 
Folding X 

Height from Floor of Objects to Be Reached or Worked On:

Object Height
Front Counter43”
Highest Shelf70”
Desks26”

Equipment Used

Typewriter, personal computer and printer, 10-key calculator, Utility Billing System, preventive maintenance software, telephone, District radio and paging system, copy machine, fax machine, bill printer, microfiche, automatic letter opener, check endorser, cash drawer, postage machine, parcel books, water/sewer grid books, various stamps, permit application/cards.

Working Conditions

Predominant work environment is that of an indoor office. Fast-paced office setting with ever-changing priorities and continuous deadlines. Exposure to unpleasant odors at times. Sufficient lighting, including natural and florescent.