Customer Service Representative II
|Approved LOCAL 39:||CS|
Under the direction of the Customer Service Supervisor, or the Customer Service Manager, performs a variety of tasks related to customer service, including plan review and a number of accounting functions, including but not limited to customer billing, revenue collection, and maintaining District customer records.
Job Physical Requirements Analysis
|Job Specific Body Movements||Occasionally
1/3 of time or less
1/3 – 2/3 of time
More than 2/3 of time
|Sitting||60% of day|
|Standing||30% of day|
|Walking||40% of day|
|Driving||20% of day|
|Hearing||100% of day|
|Speaking||100% of day|
|Lifting 1-20 lbs||X|
|Lifting 20-50 lbs||X|
|Lifting 50+ lbs||X|
|Working/reaching above shoulder||X|
|Working w/arms extended @ shoulder level||X|
|Working with body bent over at waist||X|
|Working in kneeling position||X|
Height from Floor of Objects to Be Reached or Worked On:
Typewriter, personal computer and printer, 10-key calculator, Utility Billing System, preventive maintenance software, telephone, District radio and paging system, copy machine, fax machine, laserfich software, automatic letter opener, payment processing equipment and software, cash drawer, postage machine, parcel books, water/sewer grid books, various stamps, permit application/cards.
Predominant work environment is that of an indoor office. Fast-paced office setting with ever-changing priorities and continuous deadlines. Exposure to unpleasant odors at times. Sufficient lighting, including natural and florescent.