Customer Service Supervisor

Department:Customer Service
Approved STPUD:NH
Approved LOCAL 39:CS

Job Summary

Under the direction of the Customer Service Manager, is responsible for planning, organizing, supervising and participating in all activities in the Customer Service department related to water and sewer system billing, collection, account processing and recordkeeping, meter reading and customer relations. Provides supervision and training to the three Customer Service department staff . This is a working supervisor position that may be required to perform other departmental duties as needed. This position also requires working closely with the Finance department in order to balance the general ledger on a monthly basis. This position also requires coordinating directly with other departments, specifically Inspections, Information Systems and Engineering departments to plan, implement, record and resolve meter issues related to billing. Supervises the collection, reporting, and reconciliation of the District’s daily cash receipts and performs other job-related duties as needed.

Job Physical Requirements Analysis

Job Specific Body Movements Occasionally
1/3 of time or less
1/3 – 2/3 of time
More than 2/3 of time
Sitting  80% of day
Standing2% of day  
Walking2% of day  
Driving1% of day  
Hearing  80% of day
Speaking  80% of day
Lifting 1-20 lbs X 
Lifting 20-50 lbsX  
Lifting 50+ lbsX  
Working/reaching above shoulderX  
Working w/arms extended @ shoulder levelX  
Working with body bent over at waistX  
Working in kneeling positionX  
Climbing stairsX  
Climbing ladderN/A  
Major HandX  
Pulling X 
Pushing X 
Fine Manipulation X 
Typing/Keyboard X 
Writing X 
Simple Grasping X 
Filing X 
Power GripX  
Hand Twisting  X
Folding X 

Height from Floor of Objects to Be Reached or Worked On:

Object Height
Front Counter43” to highest shelf of 70”
Shelves in storage room78”

Equipment Used

Typewriter, 10-key calculator, Utility Billing System Software, personal computer and printer, telephone, District radio and paging system, copy machine, fax machine, bill printer, microfiche, automatic letter opener, check endorser, postage machine, cash drawer, parcel books, water/sewer grid books, various stamps, permit application/cards.

Working Conditions

Predominant work environment is that of an indoor office. Exposure to unpleasant odors at times. Sufficient lighting, including natural and fluorescent.